How to earn our loyalty points. 


Terms and Conditions:

1.Eligibility

Credit Points Program is open to all registered customers with a valid online account on roborock.com.my. 

Only one account per person is permitted. Accounts found to be duplicative or fraudulent will beterminated, and all points forfeited. 

Participation is subject to compliance with these Terms and all applicable laws. 

By participating in the Program, customers agree to these Terms and Conditions.  

Must be 18 years old and above 

Participants are automatically enrolled in this Program and Credit Points is created  

The validity of the credit points is 1 year

2.Earning Credit Points

Customers can earn credit points ("Points") through the following actions: 

Making Purchases: Earn 1 point for every RM1 spent (excluding taxes, shipping, and discounts). 

Other Promotions: Points may also be earned via limited time offers or promotional activities asannounced.  

3.Point Validity and Expiry

Points are valid for 12 months from the date they earned. 

Expired points cannot be reinstated or refunded.  


4.Redemption of Points

Points can be redeemed for discounts or rewards as specified on the Rewards Page. 

Redemption rates and available rewards are subject to change without prior notice.


5.Limitations and Exclusions

Points are not awarded on cancelled or returned orders. 

Points cannot be exchanged for cash or transferred to another customer. 

Abuse of the Program (e.g., fake referrals, fraudulent transactions) may result in disqualification and forfeiture of points. 

6. Modification and Termination

Roborock Malaysia reserves the right to modify, suspend, or terminate the Program or its Terms at any time without priort notice. 

In the event of termination, unused points will expire after 30 days.


7.General Terms

Customers are responsible for ensuring their account details (e.g., email, birthdate) are accurate to qualify for relevant promotions. 

Participation in the Program constitutes acceptance of these Terms and any changes thereof. 

Points will be credited to your account within 7 business days after the eligible transaction or activity  

Exclusions: Points are not earned on purchases made with points, gift cards, or store credit, nor on returns, refunds, or canceled orders. 

            Redemption of items would be available soon stay tuned. 


Start Earning Today